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Role & Responsibilities: Responding to Guest complaints over Social Media Segmenting Guest Profiles using data analytics Executing Segment based strategies through Guest Calling, Feedbacks and Whatsapp blasts Making and Publishing Weekly/monthly reports Creating Heat maps for Customer complaints Follow up and Resolution of issues with multiple stake holders Explore new technology solutions in

Role & Responsibilities: End to End planning and execution of all in-store activities Branding audits and execution Execution of Branding collaterals in new/Existing outlets Vendor Management and Development driving cost efficiency and improved TATs Build strong relationships with agency, creative teams and platforms Organizing POs, contents, and invoices, ensuring weekly payment of all